Privacy Policy

Last updated: March 17, 2024

At House Mates, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and protect the data provided to us when using our cleaning services or visiting our website.

Information We Collect

When you book a cleaning service, we may collect personal information such as your name, address, email, phone number, and payment details. We may collect information about the type of cleaning service requested, appointment preferences, and any specific instructions provided by the customer. When you visit our website, we may collect data such as IP address, browser type, device information, and cookies for website analytics and improvement.

Use of Information

We use the collected information to provide and improve our cleaning services, customize the service to meet your preferences, process payments, and communicate with you about appointments or promotions. Your personal information is kept confidential and is not shared with third parties, except for service providers involved in delivering the cleaning service (e.g., cleaning staff, payment processors).

Data Security

We implement industry-standard security measures to protect customer data from unauthorized access, disclosure, alteration, or destruction. All payment transactions are encrypted using Secure Sockets Layer (SSL) technology for secure online payments.

Retention of Information

We retain customer information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. You may request the deletion of your personal information from our records by contacting our customer support team.

Cookies and Tracking

We use cookies on our website to enhance user experience, track website analytics, and personalize content. You can adjust your browser settings to disable cookies if desired.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Updates to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. Any updates will be communicated on our website.

Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact our customer support team at 216-350-7577 or email info@housematesus.com.

By using our services or visiting our website, you acknowledge and consent to the practices outlined in this Privacy Policy.